How Can You Look Good When You Present at a Videoconference?

I have given dozens of presentations at in-person conferences over the years, but now everything needs to be online. That means, at least for now, no more uninspiring talks in a crowded, musty room with dim lighting. No more trying to show PowerPoint on a conference center projector that doesn’t work. Professional life, however, still requires us to attend conferences, so now we are going on Zoom (or whatever software your organization uses).

I’ll skip the technical stuff – thousands of people know more about that than I do – and just talk about making a good visual impression. I will write about vocal delivery and visual aids sometime later.

First, how should you dress? Suggestion: dress the way you think your boss will dress. How will the top people at the conference dress? Follow their lead. You don’t want to look like an also-ran; you want to look like someone who could lead the conference yourself in a few years. What counts as dressy casual for your group? For men, maybe a nice, long-sleeved dress shirt and a jacket with an open collar. That worked for former President Obama in his May 2020 commencement speech. For women, consider wearing a nice blouse and jacket. Is there a tropical vibe? A tasteful aloha shirt could be fine. I don’t think there’s anything wrong with full business attire, but, then, I’m a bit old-fashioned.

If you are a main presenter, and not a mere conference attendee, then please dress the part. If you want people to think that you're important, you need to look important.

For everybody, watch out for wrinkles. Avoid stripes and vibrant colors. Cameras love to show every wrinkle and they hate stripes. Solid colors are safest. In pre-pandemic days, I usually wore a white dress shirt at live conferences, but, on-camera, that's risky unless you are a lighting expert. Consider light blue or beige.

Unless this is a hiking and camping conference, absolutely avoid T-shirts, jeans, and anything that a teenager would wear to a picnic

In any case, never underestimate how important it is to project a professional appearance. Should people judge you by how you dress? Of course not. Do they judge you by how you dress? Yes, all the time. Deal with it.

Next, watch your background! Dr. Anthony Fauci set the Internet on fire when he testified online from his book-littered home office. His role was to be an academic expert, and the massive book pile established his ambiance. I’m sure he didn’t think about it for a minute, but it was a terrific look – for him. That same look would not work for a company CEO. Obama gave his graduation speech in front of neutral, neatly-arranged shelving. Most of us will want to keep the background simple.

Please, please, make sure there’s nothing embarrassing behind you. If you’re trying to show people that you're professional, you don’t want to get 10,000 views on YouTube of your overflowing trash can. 

If you're speaking from your home office, use a critical eye to check behind you while you are setting up. Imagine that your worst office enemy will pour over your background looking for a way to criticize you behind your back (so to speak). Or, if you want to invest a few bucks, would you like to use plain photographic background paper (not white)? It's boring, but how can you go wrong? If you wish, you can backlight it softly and gently.

Finally, use a zoom lens, if you have one, to focus on your head and shoulders. If your image is just going to be a tiny square on a computer screen (or, worse, on someone's 6-inch cell phone), you want people to see your face. That makes it easier for you to maintain eye contact with the camera and interact with your audience. And, yes, even if you don’t see them, they can see you! Why a zoom lens? If you get a close-up with a wide-angle lens, your nose and mouth will look too big. Not even Katy Perry can look good that way. Most of us look our best if the camera points directly to the face, and maybe just a tiny, tiny bit to the top and side. A high angle can make you look weak, while a low angle reminds people of Boris Karloff.

In other words, you want people to notice you, but you want them to notice you in a good way. Just because many people are quarantined does not mean that conferences aren’t important. We still need to make that human connection, no matter what profession or walk of life happens to be. We need to learn from other people; we need to stay in touch; we need to share what we know with others. How else can we grow?

We will still need to talk about PowerPoint, vocal presentation, microphone use, and so forth. Maybe later . . . keep an eye on my blog.  

Follow-up Post: How Can You Sound Good at a Video Conference?

P.S. Yes, they do make zoom webcams. They are expensive. I can’t afford one myself but, if you can, good for you. Check any photo or electronics store website.

P.P.S. You are using a computer or tablet with a webcam, aren't you? Surely you're not using a cell phone to attend a professional online conference, are you? Don't all of my readers know better than that?

Are Elizabeth Warren's Poor Presentation Skills Keeping Her Out of the White House?

Elizabeth Warren, US Senate Photo

Communication researchers often think that nonverbal communication is more important than verbal communication. I commented in my last post that Senator Elizabeth Warren is by far the most knowledgeable of the 2020 Democratic candidates for president. But we all know that she lags in the polls. Why? There are probably several reasons: too many people, sadly, don’t want a woman president. The media may be under-reporting her ideas and events while they underestimated her performance in early primary debates. Her economic ideas, which would be considered mainstream in Europe or Asia, have been branded as far left or radical, not just on Fox News, but even in the mainstream press.

None of that, however, fully explains why she’s not getting ahead. Her failure lies, not in her ideas, which I think are excellent, or in her reasoning and explanations, which are well-defined, but in the way she presents herself. In the media age, we often talk about what makes a person seem presidential. That is, certain undefined, amorphous qualities make a person seem like a world and national leader.  Elizabeth Warren would probably be an excellent president. Her ideas would probably improve the country. But it isn’t just what you say, it’s how you say it. Warren’s delivery – her use of voice, gesture, body language, and clothing communication, that is, her nonverbal communication – does not make her seem confident and powerful. She doesn’t project the gravitas to lead the country and the free world. I am not saying that she couldn’t do it, because I think she could. I am saying that she doesn’t look and sound as if she could do it.

To illustrate this, let’s look at a short speech that she gave last year at the “We the People” rally. Warren's content was typical: she complained that President Trump was a national security risk, that America’s economy had been deliberately modified in recent years to favor the rich against the working class, and that there was too much corruption in Washington. She talked about her own upbringing in a middle-class family that faced financial struggles. She said (shades of John Dean), “I want to talk about this cancer on our country.”

That’s typical stuff for a liberal politician. Her explanations were precise. She gave examples to support her points. Judged as basic economic and political policy, everything she said was just fine.

Unfortunately, although she said good things, Warren didn’t sound good. For one thing, she spoke in the upper range of her voice. Many speakers habitually speak above their voice’s optimal pitch range. They think this makes them sound excited and powerful. (I often catch myself doing the same thing: my natural voice is in the baritone range, but I often speak like a tenor. I have to fight not to sound shrill.) Other speakers force their voices down into an unnatural range, like Cliff Clavin in the TV show Cheers. It sounds comical when we hear Cliff trying to sound like a big shot. Unfortunately, too many speakers think that forcing their voices down makes them sound manly or forceful or something. They are wrong. When you speak outside of your natural range, you just sound tense and insecure.

Second, Warren speaks with obvious vocal hyperfunction. That is, her vocal muscles work too hard to produce sounds. During this speech, Warren sounded shrill, almost nervous, as if she were pleading rather than persuading. Good vocal production is almost effortless. When you sound like you’re working to speak, you can make your audience feel uncomfortable or, again, you can sound tense or insecure. (You are also more likely to get laryngitis.)

Perhaps as a result, Elizabeth Warren’s voice in this speech often cracked and sounded tense. Saturday Night Live’s brilliant mimic, Kate McKinnon, plays this characteristic to a hilarious hilt. Warren also sounded hoarse, which is not unusual for candidates during a political campaign. Still, a skillful speaker might overcome or prevent hoarseness by good breath control and relaxing the vocal muscles. Overall, Warren’s vocal skills, or lack thereof, often make her sound overeager, uncertain, and unserious. It’s quite a shame. Warren has a college degree in speech pathology and audiology, which makes me wonder why she doesn’t use her voice more effectively.

Political communication expert Jennifer Palmieri praises Warren's communication skills. Admittedly, Elizabeth Warren is, in many ways, a skilled and experienced speaker. She was a champion debater in high school. In the speech to the We the People rally, she paused with dramatic effect and used good vocal variety. That is, she adroitly varied her speed and volume; for example, slowing down and speaking quietly when she talked about her parents’ financial struggles and their problems with mortgages and foreclosures, but speaking loudly and quickly when she complained about Donald Trump’s corruption. She spoke loudly and firmly when she said, “What’s happened in America has been a series of deliberate decision made right here in Washington.” She spoke more quietly and slowly when she said, “what’s happening to working families  in this country. What’s happening to opportunity in this country.” She said “opportunity” more loudly, thus nonverbally making opportunity her main theme. That, as far as it goes, is exactly how I would teach my students to speak. That's all good. I just wish that Warren sounded better.

Let’s also look at her physical appearance. A speaker’s physical appearance is part of the nonverbal communication. During the speech, Warren wore her characteristic outfit: an ill-fitting maroon jacket, wire rim glasses, a simple black blouse, and black slacks. She looked like a schoolteacher or university professor. Well, of course, she’s both of those things. I don’t have anything against looking like a university professor; I taught at universities for many years and often wore plaid jackets and plaid ties. It was part of the uniform. A president, however, needs to look like a serious person. Warren did not dress like a serious person. Her entire appearance was insubstantial. Her appearance would serve just fine if she were selling furniture or used cars. Her manner of dress probably makes her seem approachable, friendly, and positive. That manner of dress, in fact, probably tested well during her campaign research and focus groups.  But could you look like that and beat Donald Trump? I don’t see how.

Years ago, I was a high school debater just like Elizabeth Warren. I was not as successful as she was; my partner, future scientist Kenneth Marton, and I at Virginia’s Oakton High School qualified for the state tournament but finished in the middle of the pack. We had three wins and three losses; one of our losses was to national high school champion Dennis Henigan, which is surely no shame.

Anyway, our local high school debate league was constantly looking for judges, and both of my parents volunteered – my father, an attorney, and my mother, a high school debater herself, were both considered qualified. After judging several debates, my mother commented that the female debaters had a difficult task. They needed, she said, to sound forceful and confident without sounding shrill. That is not fair, of course, any more than it is fair to judge a candidate by how she dresses. But it is reality. Neither Amy Klobuchar and Tulsi Gabbard, who also declared for the Democratic presidential primaries, has anything like Warren’s intellectual power. They do, however, have superb vocal control. They sound good when they talk: their voices are relaxed and rich. They project confidence without seeming eager. They sound serious.

Can a woman become president? I would like to hope so. Speaking only for myself, I think almost any of the female candidates in 2016 would be a better president than almost any of the men. If the Democrats could find a candidate with Elizabeth Warren’s ideas and Tulsi Gabbard’s voice, they might crush Donald Trump in a landslide.

I know that it seems unfair to criticize a female candidate for how she looks and sounds, but it isn’t just women. Let’s face facts: male candidate Pete Buttigieg sounds whiny; Bernie Sanders yells too much, for which he is justly criticized, and he needs a better haircut, while Andrew Yang never wore a tie during the primary debates. That was the end of the line for Yang: rightly so, in my opinion. If you’re a lightweight, you need to stay out of the White House.

We were all taught in high school to choose candidates by judging their issue positions and evaluating their qualifications to lead the free world. Donald Trump, however, won the presidency without passing either test: his issue positions were idiotic (Mexico will pay for the wall? Really?), and he demonstrated no personal qualities sufficient to lead a local hardware store. However, when he speaks, he sounds supremely confident. He manipulates his voice clearly, naturally, and powerfully. His voice expresses vast emotional range. He makes every word count. No, speech delivery is not the only thing that matters. It’s not even the most important thing: even in the age of the rhetorical presidency, many people think that presentation skills should have little bearing on choosing a presidential candidate. All the same, political candidates need to know how to convey a serious, confident impression when they speak.

P.S.: How can speakers improve their voice? I took two years of voice therapy from speech pathologists. I will never sound like a newscaster, but I sound a lot better than I used to. Furthermore, after treating my vocal hyperfunction, I no longer get laryngitis even when I have a bad cold. For some people, acting classes might have a similar effect. Colleges used to teach voice and diction classes. These are less common now than in the past, but I recommend taking one if you can find it. Or, if you simply train yourself to relax your neck and breathe from the abdomen, like a singer, you’ll sound at least a little bit better. 

Here is an old trick to find your natural vocal range: sit in a comfortable chair, close your eyes, relax, breathe slowly, and hum. You will be humming in your natural range. Your natural range, maybe much to your surprise, will probably be higher or lower than the way you usually speak. You do not sound your best when you force your voice to be high or low. You sound your best, by far, when you speak in the range that your voice wants to use.